Controlling the spread of infection is vital in a wide variety of workplaces including hospitals, care homes, schools and nurseries, in fact anywhere people live and work together. Who is this qualification for? This 1 day qualification is aimed at anyone working in any industry needing to develop their underpinning knowledge of how to prevent […]
Level 2 Award – The Prevention and Control of Infection Read More »
This 1 day course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. Course Objectives & Learning Outcomes: Covering principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication
Level 2 Award in Customer Service Read More »
This course is aimed at unemployed people looking to return to work By the end of the course delegates will be able to; Improve on your communication skills Learn the importance of good teamwork Look at effective ways to problem solve Look into initatives and enterprice Resiliance Self-management Jobsearch techniques This workshop aims to provide
The Course This course introduces the roles, responsibilities and rights when it comes to safeguarding children. You will learn to recognise potential indicators of child abuse, understand the impact a parent or carer’s physical and mental health can have on a child, and understand the rights of the child when it comes to safeguarding. You
